Learning and Development Administrator - Technical (People Experience) – London
The role
The L&D Administrator is responsible for the provision of proactive and seamless administrative support for all L&D technical matters as outlined below.
The responsibilities
Mandatory and specialist learning
- Ensure all new joiners are sent their mandatory learning via the firm’s Learner Management System (LMS).
- Track, chase and escalate as appropriate new joiner learning through the LMS (in line with central L&D approach).
- Set up automatic chasers within the LMS, set up monthly reports and send on to appropriate groups (in line with central L&D approach).
- Monitor completion of mandatory learning where not hosted on Learn Upon. For poor
- completion, individuals should be chased and escalated (in line with central L&D approach).
- Upload internally developed training courses to LearnUpon and enrol relevant attendees.
- Work with third party suppliers to improve the useability of completion/non-completion reports.
- Obtain feedback from all mandatory training and make recommendations for the future.
- Work with the L&D Systems and Support Officer to ensure catalogue of content within LearnUpon remains fit for purpose, removing any out-of-date content.
- Maintain training matrix for new courses and map to competencies.
- Maintain diary invites for training throughout the year (30+ courses).
- Monitoring completion of training requirements identified within the PAD process.
- Using training lists, compare attendance of mandatory courses (outside LearnUpon e.g., Mercia, tax courses) and chase individuals who have not completed training and escalation appropriately.
- Maintain diary invites for training throughout the year (30+ courses).
Continuous Professional Development
- Work with people operations to maintain/obtain lists of who needs to complete CPD courses (audit qualified, specialist categories), tagging people where necessary and keeping specialism lists up to date.
- Provide statistical information regarding the above as well as managing appropriate chasing and escalation where required.
- Admin to be determined around new CPD regulations including identifying ICAEW members and ensuring minimum requirements met, maintaining records to demonstrate CPD as verifiable, monitoring completion of mandatory ethics content.
- Technical communications
- Co-ordinate all communications coming from the technical teams, for the intranet and other appropriate mediums.
Ad hoc
- Manage the Learning and Development inbox.
- Organise meetings and complete minutes for the technical training teams and proactively take actions forward.
- Keep the L&D calendar up to date with learning to feed into the wider L&D plans.
- Other admin surrounding training courses such as room bookings, obtaining training material from suppliers etc.
- Invoice processing on an ad hoc basis.
Technical learning conferences
- Work closely with our external events team on large learning events, producing pre and post intranet communications and making recommendations for venues.
- Obtain feedback from all technical large learning training and make recommendations for the future.
- Mark attendance, recording as needed, sending reminders, troubleshooting issues.
- Updating technical training content on intranet.
The team
The role sits within the L&D Team which forms part of the wider People Experience Department, reporting into the Senior L&D Manager. It offers a friendly and supportive working environment. It is a very busy department where confidentiality, personality and a proactive approach is essential.
You
- Experience of working within a range processes, procedures and systems, typically gained through a period of specialised training within a professional services environment.
- May hold relevant qualification or be working towards an appropriate qualification.
- Good computer literacy and understanding of relevant software. Keeps up to date on all
- required training such as information security.
- Ability to work to specified standards, service levels and timeframes.
- Ability to communicate effectively with others and build strong working relationships.
- Maybe required to influence using technical knowledge.
- Holds self and others accountable to meet commitments. Accepts responsibility for own
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- Plans and prioritises work to meet commitments aligned with organizational goals and aligns own work with relevant workgroups.
- Makes good and timely decisions that keep the Firm moving forward. Manages issues confidently after instruction. Leverages rules and procedures to speed up decision making.
- Confidently and quickly draws on others' expertise.
- Builds partnerships and works collaboratively with others to meet shared objectives.
About us
Saffery LLP is an adviser to individuals and businesses across a range of sectors, providing
market-leading accountancy, audit, business advisory, tax, and VAT services. Founded in 1855, we are the UK’s 15th largest accountancy firm.
When you collaborate with us at Saffery, you work with people who know your name, not just a job title. We’re a place shaped by friendly, intelligent people who are individually excellent and collectively exceptional. We’re committed to our clients, but also to our greatest asset – our people.
As a proud member of Nexia, a leading, international network of independent accounting and
consulting firms, we’ve got access to local insight on a global scale.
Equality, Diversity & Inclusion
Equality, diversity, and inclusion is a top priority for us. With our ED&I strategy, Everyone Belongs, we are building on our positive work culture and implementing initiatives to improve diversity and strengthen our equitable culture of inclusion, led from the top.
We hope you will apply to us, whatever your background, ethnicity, gender, age, sexuality,
disability or neurodivergence because individual differences equal collective strength. Built on
values of excellence, integrity, enthusiasm and collegiality, Saffery is where Potential meets
Personal.