Service Line/Department
Employment type
Closing date

The role

To be the primary escalation point for the Firm's service line and client applications suite. The main contact in respect of deploying, developing, maintaining the system whilst providing support and operating business continuity, change management and release management processes.


The responsibilities

  • To maintain, support and be the Firm's internal expert on client-driven application suites and service line applications/systems.
  • To grow awareness and understanding of how the applications, systems and application suites are used to deliver services to our internal and external clients.
  • Ensuring availability and performance of systems and services through a process of continual improvement.



  • Requires broad or specialised knowledge from advanced specialised training, work experience or a relevant degree or equivalent. May have an understanding of theoretical concepts and principles.
  • Relevant experience within specific area of work in professional services or a partnership.
  • Strong presentation skills and ability to be persuasive. May need the ability to coach and motivate others.
  • Able to use judgement / experience to tackle issues and seek advice on more complex problems.
  • Strong analytical skills, based on systems and models relevant to the field of work.
  • Strong computer literacy and understanding of relevant software. Keeps up to date on all required training such as information security.
  • Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
  • High levels of commitment and ability to act when necessary.
  • Team-focused mentality, understanding that the function must work collaboratively to drive success.
  • Strong presentation skills and ability to be persuasive.
  • Able to use judgement / experience to tackle issues and seek advice on more complex problems.
  • Strong analytical skills, based on systems and models relevant to the field of work.
  • Builds partnerships and works collaboratively with others to meet shared objectives.


About us

Saffery LLP is an adviser to individuals and businesses across a range of sectors, providing market-leading accountancy, audit, business advisory, tax and VAT services. Founded in 1855, we are the UK’s 15th largest accountancy firm.

When you work with us at Saffery, you work with people who know your name, not just a job title.   We’re a place shaped by friendly, intelligent people who are individually excellent and collectively exceptional. We’re committed to our clients, but also to our greatest asset – our people.

As a proud member of Nexia, a leading, international network of independent accounting and consulting firms, we’ve got access to local insight on a global scale.

Reward & Benefits

  • A 35-hour working week with flexibility around the core hours of 10am-4pm
  • Agile working policy giving you the option to work from home for up to 2 days per week.
  • Paid overtime or time off in lieu.
  • 25 days annual leave. After 5 years’ service, the entitlement will be increased by 1 day.
  • In addition, employees are entitled to buy or sell up to 5 days holiday a year
  • Contributory pension scheme (The firm will contribute 5% of salary on a matched basis with employee from their date of joining)
  • Life assurance cover of 4 x annual salary,
  • Working from home allowance of £25 a month.
  • Company car as per Managers’ Car Scheme. May opt for a company car to the value to £15,100 by sacrificing £3,611 per annum of salary. (Pro-rata for lower vehicle cost).
  • Eligibility for the firm’s Profit-Sharing Plan that runs from October to September each year. The scheme enables staff to share in the profits of the firm. Payment is usually c£1,000. Paid in December.
  • New client referral scheme. Members of staff introducing a new client to the firm, have the potential to receive a referral payment of up to 10% of the first year’s total fees.
  • Eligibility for the discretionary bonus scheme. This is based on both individual performance and firm performance.
  • Private Medical - entitled to join on successful completion of probationary period
  • Access to a number of additional benefits with preferential rates under the flexible benefit programme, health cash plans, health screening/GP support, critical illness cover, dental and travel insurance, Techscheme, Cyclescheme, Gymflex and a Workplace ISA.


Equality, Diversity & Inclusion  

Equality, diversity and inclusion is a top priority for us. With our ED&I strategy, Everyone Belongs, we are building on our positive work culture and implementing initiatives to improve diversity and strengthen our equitable culture of inclusion, led from the top.

We hope you will apply to us, whatever your background, ethnicity, gender, age, sexuality, disability or neurodivergence, because individual differences equal collective strength. Built on values of excellence, integrity, enthusiasm and collegiality, Saffery is where Potential meets Personal.