People Operations Administrator (People Experience) – London
The role
The People Operations Administrator will be supporting the People Operations team and
providing high quality service to the staff and partners. You will work closely with our existing
People Operations and Talent Management Team and facilitate all cyclical People related process
and queries, such as sickness, holiday etc. The POA will be the first point of call for many employee
related queries.
The responsibilities
• Supporting the onboarding process and ensuring good client service is delivered for all new
starters while managing all compliance checks, including right to work and fit and proper
declarations.
• Managing the onboarding inbox and responding to queries, undertaking administration and
providing advisory services in relation to onboarding queries.
• Supporting offboarding and the relevant processes whilst ensuring that as per the EVP
leavers receive an excellent level of service.
• Supporting on national induction day where needed.
• Managing the People Operations support inbox – you will be the first point of contact for the
firm and will field and respond to queries daily, providing first line support to all employees.
• Maintenance of organisation charts and People Experience sections of the intranet site.
• Drafting contracts, changes to contract terms and other contractual documents as support to
the People Operations team.
• Requesting and providing references for new, existing and ex-members of staff as
appropriate, ensuring that replies are received and distributed accordingly.
• Responsible for ensuring that all employee files are kept up to date with employee
information.
• Assist with updating the HR database and running reports.
• Supporting on work experience requests.
• Support on specific projects on an ad hoc basis.
• Operate and maintain data and records on the various People Experience systems aligned
with the firm’s data protection policies.
• This team is responsible for the design and redefining of all processes, templates and
services coming from this team. They will have an integral role to give feedback into systems’
review and integration. Owning and updating the employee handbook and intranet pages as
and when needed, working with the Talent Management and wider People Experience team
on this as and when needed.
• Ad hoc duties as required.
• Sharing knowledge, lessons learnt with the broader People Experience team where changes
and updates to processes, policies and systems have been made.
The team
The role sits within the People Operations Team which forms part of the wider People Experience
Department. The department is made up of professionals across People Operations, Talent
Acquisition, Reward and Benefits, Early Careers and Learning and Development. It offers a friendly
and supportive working environment. It is a very busy department where confidentiality,
personality and a proactive approach is essential.
You
• Experience of working within a range processes, procedures and systems, typically gained
through a period of specialised training within a professional services environment.
• May hold relevant qualification or be working towards an appropriate qualification.
• Good computer literacy and understanding of relevant software. Keeps up to date on all
required training such as information security.
• Ability to work to specified standards, service levels and timeframes.
• Ability to communicate effectively with others and build strong working relationships. May
be required to influence using technical knowledge.
• Holds self and others accountable to meet commitments. Accepts responsibility for own
work.
• Plans and prioritises work to meet commitments aligned with organizational goals and aligns
own work with relevant workgroups.
• Makes good and timely decisions that keep the Firm moving forward. Handles issues
confidently after instruction. Leverages rules and procedures to speed up decision making.
Confidently and quickly draws on others' expertise.
• Builds partnerships and works collaboratively with others to meet shared objectives.
About us
Saffery LLP is an adviser to individuals and businesses across a range of sectors, providing
market-leading accountancy, audit, business advisory, tax and VAT services. Founded in 1855, we
are the UK’s 15th largest accountancy firm.
When you work with us at Saffery, you work with people who know your name, not just a job title.
We’re a place shaped by friendly, intelligent people who are individually excellent and collectively
exceptional. We’re committed to our clients, but also to our greatest asset – our people.
As a proud member of Nexia, a leading, international network of independent accounting and
consulting firms, we’ve got access to local insight on a global scale.
Equality, Diversity & Inclusion
Equality, diversity and inclusion is a top priority for us. With our ED&I strategy, Everyone Belongs,
we are building on our positive work culture and implementing initiatives to improve diversity
and strengthen our equitable culture of inclusion, led from the top.
We hope you will apply to us, whatever your background, ethnicity, gender, age, sexuality,
disability or neurodivergence, because individual differences equal collective strength. Built on
values of excellence, integrity, enthusiasm and collegiality, Saffery is where Potential meets
Personal.